Cookie & Chat Consent

This article explains how to manage cookie and chat message consent for Neocom

Description

Consent is required when you use features like Purchase Tracking or chat message persistence.
Both are managed by the neocomConsent JavaScript function or variable on your site, but this is only needed if you select either Set Cookie if consent not rejected or Persist chat messages if consent not rejected in your admin settings.
The function must return an object like:

{ 
  chatConsent: true,     // or false 
  cookieConsent: true    // or false 
}

How you determine these values is up to you, for example by integrating a Consent Management Platform (CMP) or your own logic.

Admin Configuration

Consent settings are under Settings > Consent in the admin. You control cookies and chat messages separately:

Cookie

Set Cookie if consent not rejected
- Sets a cookie if the user gives consent using neocomConsent or if this function is missing. Only implement neocomConsent if you want full control. (Default)
Set Cookie if consent is given
- A cookie is set only if the user gives consent via the neocomConsent JavaScript function. This function must be available on your website.
Do not set cookie
- Never set a cookie.

Chat Messages

Persist chat messages if consent not rejected
- Chat messages are saved if the user gives consent using neocomConsent or if the function is missing. Only implement neocomConsent if you want full control. (Default)
Persist chat messages if consent is given
- Chat messages are saved only if the user gives consent via the neocomConsent JavaScript function. This function must be available.
Never persist chat messages
- Chat messages are never saved.

Implementation

Only add the neocomConsent function or variable if you use the consent not rejected settings above.
If you do, add it on every page where Neocom is used, ideally in the header.

Example:

window.neocomConsent = function() { 
  // Integrate your own logic here, e.g., via a CMP 
  return { 
  chatConsent: true,    // or false 
  cookieConsent: true   // or false 
  }; 
};

Please note:
If you integrate this function, purchase tracking and chat message persistence will only apply to users who have given consent.