What's the difference between filtering and ranking questions?

The type of question can be adjusted in the Admin Portal in the Conversation tab | Importance. 

1. Filtering

This type of question has two functions. On one hand, it filters out products and on the other, it determines when first results are shown.

When answering a filtering question, only those products that have the desired characteristics are shown in the results. 

The first results are shown as soon as all filtering questions have been answered. 

2. Ranking

These questions are subject to the Neocom algorithm and do not filter out products. 

The better the overall package of a product fits to what has been answered previously, the higher it will be ranked in the results.