Prompt Integration

Neocom offers three different types of prompts.

Using a prompt is a very effective way to create an entry point into the advisor without changing your website’s current layout.

Neocom offers three different types of prompts:

  • Conventional text prompt
  • Prompt with a convincing image
  • Video prompt with personal approach

Standard settings

The standard setting options in the Admin Portal | Setup | Integration | Edit prompt are the same for all types.


The text prompt is set as default in the Admin Portal. You can manage the activation via the active/ inactive toggle. With click on edit prompt you can not only choose between the three prompt types, but also customize them individually. 




For a start, you can decide which of the three prompt types you would like to use and design them individually. Your own texts, your own design, your own personal touch.

Some tips for you are as follows:

  • Have a short, crisp, and catchy headline to capture the user's attention
  • Have a friendly tone, for example “Do you need help?”, “Can we help you find the best product?”, etc.
  • Add a clear CTA in the form of a button so it's clear to the user that the pop-up can be clicked



Here, under Placement, you can decide where would you like your slide to appear on a desktop screen. The options are bottom left, bottom right, and bottom centre. On mobile, a slide-in will fit the complete width of the screen.

In addition, there is a fourth option to make it appear in the centre of the screen as a modal. This modal will also appear on mobile in the centre of the screen. 

You can also choose to add margins between the edges of the screen and your modal if you already have existing elements on the page. 

By default, the prompt has the highest z-index, 2147483647. By applying a custom value in Z-index, you can select to place the prompt above or below your existing HTML elements.



Here, you can define the exact conditions under which the user should be shown the prompt. 

  • When the mouse pointer moves away from the current browser tab (exit intent — desktop only)
  • After the user has scrolled down to a certain percentage of a webpage
  • After certain time has elapsed after the page is loaded

You can select one or many of the above conditions. When you select many, the condition that gets completed first will trigger the prompt to be displayed to the user. If the user decides to dismiss the prompt using the close button on it, then the prompt will no longer be shown on that particular page unless the page is refreshed.


Target URLs

You can define exactly which pages of your website should show the prompt. There are two options.



When automated is turned on, the prompt will be displayed on detail pages automatically. If a product is in the data feed, its detail page will show the prompt. If you wish to not show a prompt, simply deactivate it via the active/ inactive toggle.


Add rule
Here you can manually specify URLs which should display the prompt. 

is = The prompt will be displayed on the page whose URL matches with the exact URL you enter here. E.g:

• contains = The prompt will be displayed on pages whose URLs contain the characters or words specified here. 

E.g:  If you enter “category”, the prompt show on URLs like “” 

• begins with = The prompt will be displayed on pages whose URLs begins with the specified characters. 

E.g: https://www.yourwebsite

• matches = The prompt will be displayed on pages whose URLs contain the specified characters anywhere in the URL. 



Add exception

Here you can manually specify URLs that should not display the prompt. The rules are the same as above. 

A common URL you will want to exclude are those that include “neocom_source”. If you have the prompt active on your site’s PDPs, this exclusion will ensure that customers won’t see the Neocom prompt if they have completed a consultation and have already made it to a PDP.

Individual settings

Text (default)

The text prompt is the simplest, most inconspicuous form of the three types and has a generic text as standard.

Under Content, you can also upload an individual image instead of your logo and customize texts and design.




One graphic, everything said. Design your custom graphic with CTA.

Best results : 840px width X 400 to 840px height 
Minimum requirement: 420px width X 200px height 



The most personal prompt — address your customers directly! You can not only upload your video here, but also make complementary settings. 


Under Content, you have the possibility to control subtitles via the active/inactive toggle. Under Subtitles | Transcript and From / To, you can determine the desired text with exact times.


Furthermore, the text can be personalized, as well as the colour of the button and thumbnail under Theming



Thumbnail — this is the small text that appears next to the prompt before clicking on it: