Prompt Integration

Custom Prompts: Effortless customer engagement without altering your website design.

A prompt provides an easy way to offer assistance to your customers without needing to modify the layout of your website. Neocom offers three different prompt options:

• Conventional text prompt
• Prompt with a convincing image
• Video prompt with personal approach

Standard settings

In the Admin Portal under Projects | Setup | Integration | Edit prompt, you can configure the basic settings for all prompt options.

Activation 

By default, the text prompt is enabled in the Neocom Admin Portal. You can toggle activation with the active/inactive switch. Clicking on edit prompt allows you to select between the various prompt options and customize them as needed.

Content

Under Content, choose which of the three prompt types you want to use. You can customize text, design, and other details to match your preferences.

Here are some tips for effective prompts:

• Have a short, crisp, and catchy headline to capture the user's attention
• Have a friendly tone, for example “Do you need help?”, “Can we help you find the best product?”, etc.
• Add a clear CTA in the form of a button so it's clear to the user that the pop-up can be clicked

Position

n the Placement section, you can decide where the pop-up will appear: bottom, left, center, or right. On mobile devices, the pop-up will fill the entire screen. Alternatively, you can display the pop-up as a module in the center of the screen, with the same behavior on both desktop and mobile.

With the Margins setting, you can adjust the spacing between the pop-up and the edges of the page to ensure it integrates seamlessly with your website. By default, the prompt has the highest z-index (2147483647), meaning it will appear above other elements. You can modify this value to place the prompt above or below existing HTML elements.

Triggers

Here, you can define the conditions for when the pop-up should appear:

• When the mouse pointer moves away from the current browser tab (exit intent — desktop only)
• After the user has scrolled down to a certain percentage of a webpage
• After certain time has elapsed after the page is loaded

You can select one or more of these triggers. If multiple triggers are chosen, the condition that is met first will cause the pop-up to appear. Once closed, the pop-up will not reappear on that page unless it is reloaded.

Target URLs

Here, you can specify the pages where the pop-up should be displayed. There are two options:

• Automated: When activated, the pop-up will appear on all detail pages. You can enable or disable this feature using the active/inactive switch.

• Manual: Using the Add rule feature, you can specify URLs where the pop-up should be shown. The rules offer several options:

  • is: The pop-up appears on URLs that exactly match your input.

    • Example:
      • Input: https://www.yourwebsite.com/category
      • Shown on: https://www.yourwebsite.com/category

  • contains: The pop-up appears on URLs that contain the input text.

    • Example:
      • Shown on: https://www.yourwebsite.com/category or https://www.yourwebsite.com/category/productname, etc.

  • begins with: The pop-up appears on URLs that begin with certain words or characters.

    • Example:
      • Input: https://www.yourwebsite
      • Shown on: https://www.yourwebsite.com or https://www.yourwebsite.com/category/productname, etc.

  • matches: The pop-up appears on URLs that match a certain pattern.

    • Example:

      • Input: https://www.yourwebsite.com/cat*
      • Shown on: https://www.yourwebsite.com/category or https://www.yourwebsite.com/catalog, etc.

    • Note: If you select the matches rule and do not use a wildcard (*), it behaves the same as the is rule.

Add exception

You can manually add URLs where the prompt should not appear. The same rules apply as outlined above. A common URL to exclude might include "neocom_source." This ensures that customers will not see the prompt after completing a consultation and landing on a product page (PDP).