Collect valuable customer feedback to optimize your advisors and enhance customer satisfaction
The User Feedback feature allows your customers to provide personalized or pre-configured feedback after using an advisor. At the end of the session, a banner will appear requesting feedback. By default, customers can choose between a thumbs up 👍 or a thumbs down 👎, but these symbols are fully customizable to suit your preferences.
Benefits:
- Authentic Feedback: Since feedback is voluntary, you receive honest and valuable insights.
- Flexibility: Add pre-set response options tailored to your products and brand tone.
- Optimization Potential: Use the feedback to improve various aspects of the advisor process, such as phrasing or question selection.
Analytics Capabilities:
- Which advisor did your customer use?
- When was the feedback given?
- Was the feedback positive or negative?
- If negative: What specifically did the customer dislike?
Direct feedback helps you optimize your advisors and ensure your customers are happy.
For setup information, click here.