Settings

Neocom Account

In this section, you will find your Client ID and the Global Embed Code. This script should be integrated on every page of your website to embed the Neocom advisor.

Purchase Tracking

Here you can set up Purchase Tracking. You will find information about the Custom Script and the Shopware Plug-in. To activate Purchase Tracking, the required permissions must be granted under the Permissions section, and cookie storage must be accepted.

Once Purchase Tracking is set up, you can view the logs. By default, the following information is displayed:

• Timestamp
• Advisor Assistance
• Order Value
• Number of Items

You can adjust the visible columns by clicking "Edit columns". Clicking on the Timestamp will open the Purchase Details, where you will see information such as:

• SKUs
• Products, their price, and quantity
• Whether an advisor was used (yes/no)
• Host, Path, and Order Value

Key Metrics

In addition to purchase details, you will also find the most important KPIs:

• Total Purchases
• Assistable Purchases
• Assisted Purchases

You can adjust the displayed time range as needed – for example, the last 24 hours (default), 7 days, 30 days, or a custom period.
Additionally, you have the option to request a download of this data by clicking the "Request Download" button. This will automatically send an email to support@neocom.ai, and we will get back to you with the requested information as soon as possible.

In the top menu bar, you can review the setup, access the documentation, and manage permissions.

In the top right corner, a button using a traffic light system indicates whether purchase tracking is functioning correctly.
If an issue is detected, an additional button labeled "Error Logs" will appear next to the permissions.
By clicking this button, you will receive a detailed overview of where problems are currently occurring.