Here you will receive a general introduction to the Neocom Admin Portal.
Welcome to the general introduction to the Neocom Admin Portal. Here, you can not only access and customize all your advisors but also see how each question is performing. Optimize your advisors based on valuable firsthand customer data.
The Neocom Admin Portal serves as the central nervous system for managing your advisors, offering extensive capabilities to analyze and optimize customer interactions. With a user-friendly interface and advanced analytics, you can track and enhance the effectiveness of your advisors in real time.
All information and settings regarding your advisor can be found in the Admin Portal, divided into various sections:
User interface
If you manage multiple brands, you can switch between them in the top left corner.
Home
After logging in, you'll be taken directly to the dashboard, where you can find aggregated data on your advisors' performance.
Projects
Under Projects, you’ll see an overview of your advisors. The current status is displayed on the project tile: if the advisor is live, you’ll see the launch date; if it’s still in draft, it will be marked as “Draft.”
Conversation
The heart of your advisor. Under Projects | Advisor | Conversation, you’ll find all questions, answers, mappings, and many other details and key Neocom metrics. For more information and how to create your own advisor, click here.
Set-up
Information about integration up to result display.
- Under Projects | Setup | Basic Setup, you can manage general information about your project (project name, currency, etc.).
- Under Projects | Setup | Integration, you’ll find scripts for embedding the advisor into your shop. More information about integration can be found here.
- Under Projects | Setup | Results, you can set how the results should be displayed.
- Under Projects | Setup | Save For Later, you can offer interested buyers the option to have their top 3 product recommendations emailed to them.
- Under Projects | Setup | User Feedback, you can collect direct feedback from your visitors.
- Under Projects | Setup | Theme Designer, you can customize your advisor individually.
Analytics
To gain comprehensive insights into the performance of your consultants, call up your analysis dashboard under Analytics. Please note that data is only displayed here once the consultant has been published and gone live.
Trends
In the Trends section, you can analyze developments and patterns over different periods. This allows you to better understand the performance of your products and assess how certain factors impact your sales over time. Identify trends that could be significant for future product strategies and marketing efforts.
Insights
The Insights section provides deeper insights into user behavior. These analyses help you recognize patterns and preferences in the usage of your products or services. Based on this data, you can adjust your strategies to improve user experience, increase customer retention, and optimize the effectiveness of your marketing campaigns. Discover valuable information about how users interact with your offerings and which aspects are particularly appealing or in need of improvement.
Purchases
In the Purchases section, you’ll find the Purchase Dashboard, your central hub for all purchase data generated by your Neocom product advisors. The dashboard offers a comprehensive view of purchase activities, including the analysis of average order values and sales prices. Review the effectiveness of your sales strategies and make targeted adjustments to optimize sales performance.
Users
The Users section allows you to filter, search, and categorize any interactions by your advisors. These tools help you manage large volumes of interactions and uncover patterns among visitors to your website.
This comprehensive approach ensures that you can effectively analyze your customers' behavior, enhancing your ability to tailor experiences and boost engagement on your platform.
Setting
In the Settings area, you’ll find more information about your account, such as Client ID and Global embed code, and you can also check the functionality of Purchase Tracking.
Knowledge Base
This button will take you from the Neocom Admin Portal to our Knowledge Base at any time. There you will find many useful tips and instructions on how best to use Neocom.
User menu
You can access your account, log out and view your personal notification settings via the user menu at the bottom left. Simply click on your e-mail address.